Night Shift 24/7 Logistics Coordinator: Route & Track

Spot Freight; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Spot Freight seeks a Logistics Coordinator to join its 24/7 Customer Contact Center in Indianapolis, IN. You will track and confirm shipments, resolve issues on the spot, and support customers and carriers with timely updates.

Responsibilities include routing shipments cost-effectively, monitoring freight in our logistics system, and handling high volumes of calls with professionalism and strong problem-solving skills. Training occurs Mon-Fri 8am-5pm before rotating shifts.

Qualifications

• College degree preferred or currently pursuing.
• Previous customer service or call center experience required.
• Excellent problem-solving skills and collaborative mindset.

Responsibilities

• Route shipments in the most cost-effective manner.
• Tracking/tracing shipments while resolving any shipping errors.
• Provide excellent customer service to both business customers and carriers.
• Ability to perform a high volume of outbound calls.
• Monitor the movement of our freight through our proprietary logistics technology to ensure customer satisfaction.
• Communicate any transit issues to respective parties and provide solutions.

Skills

High-volume calls

Clear communication

Professional conduct

Problem solving

Collaborative

Education

College degree preferred or pursuing

Job description

Spot Freight seeks a Logistics Coordinator to join its 24/7 Customer Contact Center in Indianapolis, IN. You will track and confirm shipments, resolve issues on the spot, and support customers and carriers with timely updates.

Responsibilities include routing shipments cost-effectively, monitoring freight in our logistics system, and handling high volumes of calls with professionalism and strong problem-solving skills. Training occurs Mon-Fri 8am-5pm before rotating shifts.