Night Shelter Monitor — Veterans Support Program

Abode Services; San Jose (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Compensation: $23.00-$31.00 (DOE)

Schedule: Full-time, Non-Exempt

PTO: 19 days per year

Holidays: 12 paid holidays per year

Medical, dental, and vision coverage

Job summary

Abode Services is seeking a Graveyard Shelter Monitor for the Kirk Veterans Shelter program in San Jose, CA. The role focuses on maintaining safety, assisting residents, and supporting volunteers and donors during a 12am-8am shift, Mon-Fri or Wed-Sun.

The position requires a High School diploma, 6 months of social services or customer service experience, and a valid CA driver’s license with insurance. Flexible scheduling and strong communication skills are essential.

Qualifications

• High School diploma or equivalent.
• 6 months of social services or customer service experience.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

Responsibilities

• Implement and operate Shelter program procedures including answering telephone lines and oversee front desk activities; greet visitors and volunteers; and problem solve with shelter participants.
• Inspect facility; sign in participants; maintain and enforce shelter guidelines; document resident behavior and needs as well as program issues using logbook and incidents report; oversee proper chore implementation including cleaning up and maintenance of facility.
• Respond to participants' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations.
• Effectively communicate with service coordinators, shelter coordinator, and shelter manager on critical incidents, observed resident behaviors, and activities around the shelter during scheduled shifts.
• Maintain standardized operating procedures, safety of participants, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
• Complete participant intakes and exit paperwork.

Skills

Communication

Time management

Crisis intervention

Mental health awareness

Team collaboration

MS Office

Cultural humility

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Abode Services is seeking a Graveyard Shelter Monitor for the Kirk Veterans Shelter program in San Jose, CA. The role focuses on maintaining safety, assisting residents, and supporting volunteers and donors during a 12am-8am shift, Mon-Fri or Wed-Sun.

The position requires a High School diploma, 6 months of social services or customer service experience, and a valid CA driver’s license with insurance. Flexible scheduling and strong communication skills are essential.