Shelter Monitor

Abode; San Jose (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits for employees

19 PTO days & 12 holidays per year

Flexible work schedules

403(b) Retirement Plan with employer-m

Professional Development Opportunities

Job summary

Abode seeks a Swing shift Shelter Monitor for the Alum Rock/Kirk Emergency Shelter and Veterans program in San Jose, CA. This role ensures health and safety of residents, assists with daily needs, donors and volunteers, and helps maintain shelter cleanliness.

The position supports operations on the graveyard shift, with 100% employer-paid health benefits and a mission-driven environment within a diverse, supportive leadership team. Veteran-focused outreach is encouraged.

Qualifications

• High School diploma or equivalent.
• 6 months of social services or customer service experience.
• Valid California Driver's License and current auto insurance with a clean DMV record.
• Flexible schedule to work evenings and weekends as needed.

Responsibilities

• Implement and operate Shelter program procedures, handling front desk activities and greeting visitors/volunteers.
• Inspect facility, sign in participants, enforce shelter guidelines, and document resident needs with logs and reports.
• Respond to participants' requests and resolve conflicts or crises as they arise.
• Communicate with service coordinators and shelter staff about incidents and activities during shifts.
• Maintain safe, client-centered environment with professional boundaries and high service standards.
• Complete participant intakes/exit paperwork and assist with unit turnover and daily cleaning when residents are away.
• Collaborate with agency staff and participate in trainings, meetings, and supervision.

Skills

Communication

Customer service

Teamwork

Crisis awareness

Education

High School diploma

Tools

Microsoft Office

Job description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Swing shift Shelter Monitor for our Alum Rock/ Kirk Emergency Shelter/Veterans program in San Jose, CA. (Graveyard shift) **Veterans highly encouraged to apply.

About The Role

The Shelter Monitor is responsible for maintaining the health and safety of Shelter residents. Shelter monitors assist with the daily needs of the residents, assisting program donors and volunteers, and ensuring/assisting with the shelter cleanliness standards.

The People and Culture

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits And Perks

• $23.00 - $31.00 per hour
• Full Time/Non Exempt
• 100% paid health benefits for employees
• 19 PTO days & 12 Holidays per year
• Flexible work schedules
• 403(b) Retirement Plan w/ Employer Match & Contribution Programs
• Dynamic, mission-drive culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

How You Make An Impact

• Implement and operate Shelter program procedures including answering telephone lines and oversee front desk activities; greet visitors and volunteers; and problem solve with shelter participants.â¯
• Inspect facility; sign in participants; maintain and enforce shelter guidelines; document resident behavior and needs as well as program issues using logbook and incidents report; oversee proper chore implementation including cleaning up and maintenance of facility.â¯
• Respond to participants' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations.
• Effectively communicate with service coordinators, shelter coordinator, and shelter manager on critical incidents, observed resident behaviors, and activities around the shelter during scheduled shifts.â¯
• Maintain standardized operating procedures, safety of participants, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
• Complete participant intakes and exit paperwork.â¯
• Assist with unit turnover including cleaning of alcoves/rooms, along with daily cleaning needs of the shelter in the absence of residents completing chores.â¯
• Communicate with staff and all participants in a non-judgmental manner; work cooperatively with all agency staff.â¯
• Participate in agency training, staff meetings, case conferences, and supervision.
• Complete required agency training including CPR/first aid, non-violent crisis intervention, and other training as assigned. Some meetings and training will require attendance outside of the regular schedule.â¯â¯
• Other duties as assigned.

How You Meet Qualifications

• High School diploma or equivalent experience required.
• 6 months of social services or customer service experience.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

Competencies

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Experience working with individuals with serious mental illness, co-occurring disorders, substance abuse, and/or the chronically homeless population.â¯â¯
• Experience in crisis response/intervention and mental health first aid.
• Experience working with individuals and families in crisis or similar areas.â¯
• Experience working in a shelter or residential setting.â¯
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.â¯â¯

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace