Night Service Advisor for EV Owners

Rivian; Georgia; On-site; USD 28,000 - 40,000; Full time

Job summary

Rivian in the United States is seeking a Service Advisor to be the central point of contact for owners during their service experience. The role emphasizes empathy, organization, and brand-focused service, coordinating with the service production team to translate vehicle needs into clear communication.

This level-agnostic posting targets candidates across seniority levels, with responsibilities spanning appointment scheduling, updates on status, estimates, and maintaining impeccable records

Qualifications

• High School Diploma or GED is required.
• Must be at least 21 years old.
• Must possess a valid driver’s license and maintain a clean driving record.
• Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs.
• Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.).
• Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order.
• Outstanding written and verbal communication skills in English.
• Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility.

Responsibilities

• Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover.
• Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit.
• Translate technical information from technicians into simple, understandable language for owners.
• Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process.
• Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned.
• Prepare and explain estimates and invoices with clarity and accuracy.
• Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand.
• Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded.
• Uphold Rivian's standards for hospitality, presentation, and process in every interaction.
• Act as the on-site liaison between Rivian's centralized Service Support Operations Center and local Service Center operations.
• Support the launch and setup of new Service Center locations, training initiatives, and process improvements.
• Assist in warranty repairs and ensure compliance with state and federal automotive repair laws.
• Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion.
• This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Job description

Rivian in the United States is seeking a Service Advisor to be the central point of contact for owners during their service experience. The role emphasizes empathy, organization, and brand-focused service, coordinating with the service production team to translate vehicle needs into clear communication.

This level-agnostic posting targets candidates across seniority levels, with responsibilities spanning appointment scheduling, updates on status, estimates, and maintaining impeccable records