Overnight Hotel Security Agent

The LINE Hotels; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The LINE Austin is seeking a Security Agent to help safeguard guests, colleagues, and hotel assets. This on-site role requires a courteous, professional presence and a proactive approach to safety in a dynamic hospitality environment.

You will patrol, respond to incidents, assist guests, and coordinate with hotel teams to uphold our standards of excellence. Strong communication and calm problem-solving are essential, with training in safety procedures and OSHA guidelines encouraged.

Qualifications

• Candidates should be courteous, professional, and able to interact with guests.
• Experience in security or hospitality security preferred.
• Ability to respond calmly to emergencies and maintain situational awareness.

Responsibilities

• Patrol hotel property to ensure guest and staff safety and protect assets.
• Answer house calls and assist guests with safety and hotel operations.
• Respond to emergencies such as fire, medical incidents, severe weather and evacuations.
• Conduct investigations of incidents and document reports.
• Monitor security cameras and report unusual activity to the on-duty supervisor.
• Maintain accurate shift logs and records of security activity.

Skills

Customer service mindset

Communication skills

Job description

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Security Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
3. Offer guests an enjoyable experience that conforms to the company's standards of excellence, professionalism and friendliness
4. Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
5. Answer house calls, assist guests and employees with respect to safety, security and hotel operations
6. Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation
7. Initiate and follow-up all investigations of crimes committed against property and persons
8. Assist ill and injured guests and employees, ensuring documentation and disposition of reports
9. Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
10. Watch for suspicious persons entering, exiting, or loitering around building
11. Conduct walk through observations of entire hotel
12. Promote safe work practices
13. Answer security telephone and safety hotline calls and respond in a timely manner based on priority
14. Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly
15. Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log
16. Take ownership of all service issues brought to your attention by guests
17. Maintain an increased awareness of safety issues throughout the hotel
18. Participate in scheduled departmental and administrative meetings as requested
19. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
20. Be familiar with all safety and emergency procedures including OSHA requirements

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.