Night Rental Shop Lead — Guest Experience & Ops

Gunstock Mountain Resort; Gilford (NH); In loco; USD 20.664.000 - 30.307.000; Tempo pieno

Descrizione del lavoro

Gunstock Mountain Resort seeks a Night Rental Shop Supervisor to lead the evening operations of our two winter rental buildings. You will coordinate fittings and returns, manage staff coverage, and ensure a safe, smooth nightly workflow.

This role emphasizes guest service, safety, and teamwork, with shifts Tuesday through Saturday, 32–40 hours per week, providing on-site leadership and close collaboration with Rentals Manager and Ski Patrol to resolve issues and close out the night.

Competenze

• Experience supervising night-shift operations.
• Strong guest-service focus and problem-solving skills.
• Ability to coordinate and motivate a diverse evening staff.
• Must be available Tuesday–Saturday; 32–40 hours weekly.
• Know-how of safety protocols and resort guidelines.

Mansioni

• Oversee evening supervision and coordination of operations across both Rental Shop buildings, including guest fittings/returns, staffing, and end-of-day procedures.
• Collaborate with Rental Coordinator to prepare nightly equipment setup for programs.
• Maintain guest-service presence and resolve issues with staff and guests, ensuring a WOW experience.

Conoscenze

Guest service

Team leadership

Staff coaching

Safety compliance

Communication

Formazione

High school diploma or equivalent

Strumenti

Equipment maintenance tools

Descrizione del lavoro

Gunstock Mountain Resort seeks a Night Rental Shop Supervisor to lead the evening operations of our two winter rental buildings. You will coordinate fittings and returns, manage staff coverage, and ensure a safe, smooth nightly workflow.

This role emphasizes guest service, safety, and teamwork, with shifts Tuesday through Saturday, 32–40 hours per week, providing on-site leadership and close collaboration with Rentals Manager and Ski Patrol to resolve issues and close out the night.