Rental Shop Day Supervisor

Jiminy Peak Mountain Resort, LLC; Hancock (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Jiminy Peak Mountain Resort, LLC is seeking a Rental & Repair Shop Supervisor to lead daily operations and support staff while delivering excellent guest service on the slopes.

You will maintain rental/repair knowledge, oversee shop performance, ensure safety, and coordinate with mountain operations to keep equipment available and guests informed throughout their visit.

Qualifications

• Must be 18 years of age or older.
• Guest-focused with strong customer service skills.
• Punctual, reliable, and prepared to work scheduled shifts.
• Professional in both appearance and demeanor.
• Safety-conscious and attentive to detail.
• Available to work weekends and holidays.

Responsibilities

• Maintain a strong knowledge of ski and snowboard rental/repair systems, procedures, and equipment.
• Oversee daily shop operations, ensuring efficiency, professionalism, and adherence to resort standards.
• Provide accurate resort information and assist guests with questions about services and amenities.
• Monitor team performance, using guest and staff feedback to enhance service quality.
• Resolve guest concerns promptly and fairly, balancing the best interests of all parties.
• Support your team by ensuring necessary tools, supplies, and materials are available when needed.
• Manage staffing levels to meet business demands while maintaining a high level of guest satisfaction.
• Ensure timely completion of preventative maintenance and equipment repairs.
• Respond appropriately to emergencies, such as fire alarms, accidents, or lost/stolen equipment reports.
• Uphold the safety and security of both staff and guests at all times.
• Maintain a clean, organized, and welcoming rental shop environment.

Job description

Rental & Repair Shop Supervisor

Our Rental & Repair Shop team is at the heart of every guest's mountain experience, providing them with the equipment and support they need for a safe and enjoyable day on the slopes. As Supervisor, you'll oversee daily operations, support your staff, and ensure guests receive exceptional service from start to finish.

Responsibilities & Duties

• Maintain a strong knowledge of ski and snowboard rental/repair systems, procedures, and equipment.
• Oversee daily shop operations, ensuring efficiency, professionalism, and adherence to resort standards.
• Provide accurate resort information and assist guests with questions about services and amenities.
• Monitor team performance, using guest and staff feedback to enhance service quality.
• Resolve guest concerns promptly and fairly, balancing the best interests of all parties.
• Support your team by ensuring necessary tools, supplies, and materials are available when needed.
• Manage staffing levels to meet business demands while maintaining a high level of guest satisfaction.
• Ensure timely completion of preventative maintenance and equipment repairs.
• Respond appropriately to emergencies, such as fire alarms, accidents, or lost/stolen equipment reports.
• Uphold the safety and security of both staff and guests at all times.
• Maintain a clean, organized, and welcoming rental shop environment.

Qualifications

• Must be 18 years of age or older
• Guest-focused with strong customer service skills
• Punctual, reliable, and prepared to work scheduled shifts
• Professional in both appearance and demeanor
• Safety-conscious and attentive to detail
• Available to work weekends and holidays

Why Join Us?

This role offers the opportunity to lead a dedicated team, support mountain operations, and create a positive impact on every guest's experience. If you're a people-oriented leader who thrives in a fast-paced environment, we'd love to have you on our team.

JOB CODE: 4010-260