Evening Rentals Supervisor - Ski Shop Lead

Bolton Valley Resort; Bolton (VT); On-site; USD 23,000 - 26,000; Full time

Job summary

Bolton Valley Resort is seeking an evening supervisor for Rentals to oversee pre-season planning, in-season operations, and post-season wrap-up of a busy rental, repair, and retail shop. You’ll lead staff, maintain inventory, and ensure an exceptional guest experience while driving shop profitability.

Ideal candidates have ski industry rental/retail experience, prior management roles, and a flexible schedule including nights, weekends and holidays.

Qualifications

• High School Diploma or equivalent.
• Extensive prior work in a rental and/or retail ski shop.
• Previous management or supervisory experience.
• Customer service experience.
• Cash handling experience helpful.
• Ability to work a flexible schedule: nights, weekends and holidays.

Responsibilities

• Recruit, hire, train, schedule, supervise and discipline staff.
• Ensure smooth operations of the shop through uncertainty and change.
• Provide a memorable guest experience by upholding a positive culture.
• Plan, purchase and maintain a profitable retail program.
• Mentor staff to create a positive and productive environment.
• Maintain supplies and safety records for equipment testing and repairs.
• Coordinate after-school program with ASP Coordinator.
• Complete post-accident reports and inspections for rental equipment.
• Maintain and service rental equipment inventory.
• Restock retail inventory and inform manager of supplies.
• Identify areas for improvement in shop presentation, flow and profitability.
• Ensure cleanliness and functionality of all shop operations.
• Complete closing tasks and support all Rental/Repair/Retail staff duties.
• Train staff in POS, product knowledge, resort information, guest service and online fulfillment.

Skills

Customer service

Supervisory skills

Ski & snowboard equipment knowledge

Retail procedures

Safety standards knowledge

Multi-tasking

Passion for skiing/snowboarding

Pressure tolerance

Tuning equipment familiarity

Patience

Education

High School Diploma

Job description

Bolton Valley Resort is seeking an evening supervisor for Rentals to oversee pre-season planning, in-season operations, and post-season wrap-up of a busy rental, repair, and retail shop. You’ll lead staff, maintain inventory, and ensure an exceptional guest experience while driving shop profitability.

Ideal candidates have ski industry rental/retail experience, prior management roles, and a flexible schedule including nights, weekends and holidays.