Rental Shop Lead - Guest Experience & Team Ops

Mountain Capital Partners; Flagstaff (AZ); On-site; USD 27,552,000 - 34,440,000; Part time

Job summary

Mountain Capital Partners is seeking a Seasonal Rental Supervisor at Arizona Snowbowl in Flagstaff, AZ. You will lead the rental shop team, ensure smooth daily operations, and uphold safety and service standards in a fast-paced environment.

The role emphasizes staff supervision, scheduling, training support, and collaboration with Guest Services and Ski School to deliver exceptional guest experiences.

Qualifications

• Requires leadership experience in a supervisory role.
• Demonstrated ability to deliver excellent customer service under pressure.
• Experience using Google Workspace for daily operations.

Responsibilities

• Open and close the rental shop daily.
• Monitor staffing levels and adjust schedules.
• Supervise daily rental shop operations and staff.
• Process payroll-related tasks and time punches when needed.
• Coordinate with managers on hiring and training.
• Maintain employee records and certifications.
• Resolve guest inquiries and complaints promptly.
• Ensure accurate inventory rotation and season-end processes.

Skills

Leadership

Customer service

Google Workspace

Tools

Google Workspace

Job description

Mountain Capital Partners is seeking a Seasonal Rental Supervisor at Arizona Snowbowl in Flagstaff, AZ. You will lead the rental shop team, ensure smooth daily operations, and uphold safety and service standards in a fast-paced environment.

The role emphasizes staff supervision, scheduling, training support, and collaboration with Guest Services and Ski School to deliver exceptional guest experiences.