Night Patient Access Specialist - Bilingual & Billing

AdventHealth; Wesley Chapel (FL); Presencial; USD 23.000 - 37.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Resumo da vaga

AdventHealth in Wesley Chapel, FL is hiring for a full-time, night-weekend patient access / insurance services role. You will perform Medicare compliance reviews, estimate patient financial responsibility, coordinate pre-authorizations, verify insurance benefits, register patients, and handle payments while delivering exceptional service.

The position requires HIPAA knowledge, multi-tasking ability, and strong communication skills in English, with some Spanish proficiency preferred.

Qualificações

• Mature judgement in dealing with patients, physicians, and insurance representatives.
• Proficiency with Microsoft programs and familiarity with database software.
• Ability to learn and perform multiple tasks efficiently in a healthcare setting.
• Knowledge of HIPAA privacy rules and discretion with patient information.
• Bilingual English/Spanish is preferred.
• Experience in Customer Service and understanding of insurance benefits.
• Familiarity with hospital EMR systems.
• Strong communication skills, both verbal and written.
• Understanding of medical terminology.

Responsabilidades

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Provides excellent customer service, documenting all patient and insurance conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Conhecimentos

Mature judgement

Microsoft programs

Database programs

Office equipment

Multitasking

Professional communication

HIPAA knowledge

Bilingual English/Spanish

Customer service

Insurance knowledge

EMR system knowledge

Medical terminology

Formação

High School Diploma, required

Associate degree preferred

Ferramentas

EMR system

Descrição da vaga

AdventHealth in Wesley Chapel, FL is hiring for a full-time, night-weekend patient access / insurance services role. You will perform Medicare compliance reviews, estimate patient financial responsibility, coordinate pre-authorizations, verify insurance benefits, register patients, and handle payments while delivering exceptional service.

The position requires HIPAA knowledge, multi-tasking ability, and strong communication skills in English, with some Spanish proficiency preferred.