Night Patient Access Specialist

Banner Health; Queen Creek (AZ); On-site; USD 40,000 - 48,000; Full time

Job summary

Banner Health in Queen Creek, AZ is seeking a Patient Access Services Representative to be the first point of contact for patients entering our care. You will greet patients, verify demographics and insurance, collect initial information, and begin the registration process with empathy.

You will collaborate with clinical teams to optimize patient flow, explain financial responsibilities, and provide basic financial counseling.

Qualifications

• High school diploma/GED is required.
• Experience in patient financial services or billing processes is preferred.
• Strong interpersonal, oral, and written communication skills are required.

Responsibilities

• Greet patients and verify demographics and insurance information.
• Process registrations quickly and accurately while ensuring compliance.
• Assist with financial counseling and explain patient financial responsibilities.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multiple systems to manage intake and record-keeping.

Skills

Customer service

Communication skills

Multi-tasking

Interpersonal skills

Education

High school diploma

Associate’s degree

CRCR certification

CHAA certification

Tools

Office software

EHR systems

Job description

Banner Health in Queen Creek, AZ is seeking a Patient Access Services Representative to be the first point of contact for patients entering our care. You will greet patients, verify demographics and insurance, collect initial information, and begin the registration process with empathy.

You will collaborate with clinical teams to optimize patient flow, explain financial responsibilities, and provide basic financial counseling.