Night Ops Supervisor - Logistics & Customs

CEVA Logistics; Whitsett (NC); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Health insurance

Tuition reimbursement

Life insurance

Job summary

CEVA Logistics in Whitsett, NC is seeking an Ops Supervisor (3rd shift) to oversee transportation and customs processes, ensuring compliant shipment documentation for imports/exports.

You will lead a team, provide excellent customer service, monitor performance metrics, and coordinate with operations to meet regulatory standards. This role requires flexibility and after-hours on-call readiness.

Qualifications

• High School Diploma or GED; four years related experience; minimum one year supervisory experience; Bachelor's degree preferred.
• Credentials: ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping.
• Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Characteristics: Ability to allocate work, analyze problems, present alternatives and implement solutions.

Responsibilities

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide supervision and control for all departmental activities; assist in retention and training of staff and customers; conduct staff meetings.
• Oversee performance statistics; review shipment documentation for accuracy; ensure compliance with regulations.
• Compute duties, tariffs, conversions, weight and volume; communicate with customs officials to obtain release and resolve delays.
• Establish and monitor policies for customs clearance operations; ensure policies are followed.
• Identify areas of concern in import/export processes via audits and client reviews.
• Communicate with operations manager about progress; maintain flexible work schedule including after-hours on-call.
• Participate in or supervise department projects related to responsibilities.

Skills

Leadership

Supervisory experience

Customer service

Communication

Education

Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline

Tools

Microsoft Office

Job description

CEVA Logistics in Whitsett, NC is seeking an Ops Supervisor (3rd shift) to oversee transportation and customs processes, ensuring compliant shipment documentation for imports/exports.

You will lead a team, provide excellent customer service, monitor performance metrics, and coordinate with operations to meet regulatory standards. This role requires flexibility and after-hours on-call readiness.