Senior Logistics Operations & Customs Supervisor

CEVA Logistics; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

CEVA Logistics is seeking a capable supervisor to oversee transportation and customs processes, delivering high-quality customer service for shipment, receipt and documentation of imported/exported products. The role requires leadership to supervise staff, monitor performance, and ensure adherence to regulations.

The ideal candidate has a background in International Business, Logistics or Supply Chain, with at least four years of related experience and supervisory exposure.

Qualifications

• High School Diploma or GED
• Minimum four years related experience
• Minimum one year supervisory experience
• Bachelor’s Degree in International Business, Logistics or Supply Chain Management preferred or equivalent
• Three years of industry experience preferred

Responsibilities

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide responsible supervision and control for all departmental activities.
• Assist in the retention and training efforts of staff and of customers.
• Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Oversee performance statistics. Review and monitor shipment documentation for accuracy.
• Examine documents to ensure compliance with federal and foreign regulations governing shipment, receipt, and documentation of imported/exported products.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise.
• Communicate with customs officials to obtain release and resolve delays.
• Establish and revise policies and service standards for customs clearance operations.
• Identify areas of concern in import/export processes through monitoring team performance and client reviews.
• Communicate with operations manager regarding progress and issues and maintain on-call rotation.
• Participate in or supervise department projects.

Skills

Leadership

Customer service

Logistics coordination

Microsoft Office

Education

Bachelor’s degree in International Business, Logistics or Supply Chain Management

Job description

CEVA Logistics is seeking a capable supervisor to oversee transportation and customs processes, delivering high-quality customer service for shipment, receipt and documentation of imported/exported products. The role requires leadership to supervise staff, monitor performance, and ensure adherence to regulations.

The ideal candidate has a background in International Business, Logistics or Supply Chain, with at least four years of related experience and supervisory exposure.