Night Operations Manager — Multi-Site Facilities & Vendors

City Wide Facility Solutions; Tacoma (WA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Commission and bonus

401k

Mileage Reimbursement

Dental, medical, and vision benefits

Life insurance policy

8 Paid Holidays + PTO

Company Cell Phone

Company iPad and iPhone

Job summary

City Wide Facility Solutions is seeking a dependable Night Operations Manager to oversee service quality across multiple client locations. The role starts at 5:00 p.m. and runs to approximately 2:00–3:00 a.m., with site visits between 7:00 and 10:00 p.m.

You will begin the shift reviewing priorities with the Facility Solutions Manager. You will manage performance by building strong relationships with independent service partners, inspecting work, documenting deficiencies, and escalating

Qualifications

• High school diploma or equivalent.
• Three or more years of experience in operations, account management, vendor or contractor management, field supervision, facilities services, hospitality, property management, or another multi-site service environment.
• Demonstrated ability to hold vendors, service partners, or teams accountable through communication, relationship-building, and consistent follow-up.
• Strong written and verbal communication skills, including the ability to conduct difficult conversations professionally.
• Excellent organization, time-management, and prioritization skills.
• Strong attention to detail and the ability to document findings accurately.
• Ability and willingness to maintain a consistent evening/overnight work schedule.
• Ability to travel regularly between client locations during the shift.

Responsibilities

• Independently manage a nightly route covering multiple client locations.
• Inspect facilities and compare completed work with the agreed-upon scope of service and client standards.
• Identify service deficiencies and communicate clear, actionable feedback to independent contractor owners or supervisors.
• Follow up to confirm that problems have been corrected rather than simply reported.
• Respond professionally to client questions, concerns, and service requests.
• Prioritize urgent issues and adjust your route when circumstances change.
• Document inspections, conversations, corrective actions, and unresolved concerns accurately and promptly.
• Maintain clear communication with the Facility Solutions Manager and other internal team members.
• Identify recurring service issues and recommend practical improvements.
• Support strong client relationships by taking ownership of problems through resolution.

Skills

Communication skills

Organization

Time management

Problem solving

Vendor/Contractor management

Education

High school diploma or equivalent

Job description

City Wide Facility Solutions is seeking a dependable Night Operations Manager to oversee service quality across multiple client locations. The role starts at 5:00 p.m. and runs to approximately 2:00–3:00 a.m., with site visits between 7:00 and 10:00 p.m.

You will begin the shift reviewing priorities with the Facility Solutions Manager. You will manage performance by building strong relationships with independent service partners, inspecting work, documenting deficiencies, and escalating