Night Operations Leader: Guest Experience & Safety

Corinthia Hotels; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Corinthia Hotels in New York seeks an experienced Night Manager to oversee Front Office, Night Audit, Security and Guest Services overnight. You will ensure guest safety and a seamless handover to the day team, acting as the escalation point for emergencies and operational issues.

The role requires 2–3 years of night management experience, strong FOH background, and proficiency with PMS systems. This is a demanding, high-standards overnight position within a luxury hotel.

Qualifications

• 2–3 years’ experience as Night Manager or similar in a hotel.
• Strong Front Office/FOH background with night audit exposure.
• Calm under pressure with crisis-management and problem-solving skills.
• Fluent in English; additional language a plus.
• Knowledge of PMS systems such as Micros/Fidelio or Opera.
• Willingness to work overnight shifts, weekends and public holidays.

Responsibilities

• Act as Manager on Duty overnight, senior point of contact for guests and staff.
• Complete full night audit and prepare reports for morning shift.
• Ensure payroll and operating expenses align with revenues.
• Monitor room availability, late arrivals and no-shows; liaise with Reservations.
• Lead overnight Front Office, Concierge, Guest Services and Security teams.
• Conduct regular safety checks and address hazards overnight.
• Serve as first responder to emergencies per SOPs and liaise with services.
• Brief the morning team with a clear handover on incidents and requests.
• Promote Corinthia Values within the overnight team and SOP adherence.
• Identify training needs and arrange overnight staff training.

Skills

Front Office operations

Night audit

Crisis management

Decision making

Team leadership

Communication skills

Overnight work

English fluency

Tools

Property management systems (Micros/Fidelio, Opera)

Job description

Corinthia Hotels in New York seeks an experienced Night Manager to oversee Front Office, Night Audit, Security and Guest Services overnight. You will ensure guest safety and a seamless handover to the day team, acting as the escalation point for emergencies and operational issues.

The role requires 2–3 years of night management experience, strong FOH background, and proficiency with PMS systems. This is a demanding, high-standards overnight position within a luxury hotel.