Night Manager: Guest Experience & Operations Lead

Highgate Hotels L.P.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Highgate Hotels is seeking a Night Manager for the M Social Hotel in New York to drive profitability and guest satisfaction while upholding brand standards.

The Night Manager will oversee MOD coverage, coordinate with department heads, assist in reservations, check-ins, and sales support, and ensure safety and service excellence during shifts. The role demands leadership, strong communication, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Experience in hotel operations and guest services.
• Strong leadership and multitasking abilities.
• Ability to communicate effectively with staff and guests.

Responsibilities

• Develop and maintain MOD checklist, report and training manual.
• Tour the operating departments and adjust as needed via department heads.
• Serve as MOD during shift.
• Adhere to Highgate Hotel policies and procedures.
• Assist in creating a positive team-oriented environment focused on the guest.
• Ensure staff are attentive, friendly, and service-oriented.
• Participate in MOD coverage as required.
• Meet clients on the property to support sales efforts.
• Be in public areas during peak times to greet guests and assist as needed.
• Handle hotel safety procedures and monthly safe audits.

Skills

Guest relations

Team leadership

Operations coordination

MOD coverage

Shift management

Education

4-year college degree

Tools

MS Office

Job description

Highgate Hotels is seeking a Night Manager for the M Social Hotel in New York to drive profitability and guest satisfaction while upholding brand standards.

The Night Manager will oversee MOD coverage, coordinate with department heads, assist in reservations, check-ins, and sales support, and ensure safety and service excellence during shifts. The role demands leadership, strong communication, and the ability to multitask in a fast-paced hotel environment.