Night Front Office Operations Lead

Highgate Hotels, LP; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Highgate Hotels, LP is seeking an Overnight Operations Manager in New York, NY. The role oversees Front Office operations, ensuring productivity and efficiency in a brand-new Hilton Garden Inn Times Square Central property.

The candidate will supervise front desk and F&B coverage, balance room inventory, and uphold Paramount standards across lobby and mezzanine areas. Excellent communication and multitasking are essential for guest satisfaction and team leadership.

Qualifications

• Minimum 5 years of progressive experience in a hotel or related field, or a 2-year college degree with 3+ years in a related field, or a 4-year degree with 1+ year in a related field.
• Proven supervisory responsibilities.
• Proficient in Windows, company-approved spreadsheets and word processing.
• Must communicate effectively with employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Assist the Director and Assistant Director of Front Office with managing the Front Office operation; support other hotel departments (F&B, Housekeeping, Engineering).
• Provide strong lobby presence to assist front desk agents and guests.
• Provide shift coverage in F&B operations as needed.
• Balance hotel room type inventory.
• Ensure lobby, mezzanine level and F&B areas meet Paramount standards (cleanliness, authorized access, bathroom and elevator upkeep).
• Monitor and action Nor 1 upsell program.
• Handle guest requests and complaints during shift.
• Perform all front desk duties as required.
• Investigate and handle complaints, disturbances, emergencies during shift.
• Manage Employee Payroll, track attendance and OT as needed.
• Coach and train hourly associates; administer discipline as needed.
• Perform some Night Audit functions and produce Night Audit reports.
• Prepare, copy and distribute reports.
• Handle special guest requests.
• Attend hotel meetings and trainings; participate in MOD coverage.

Skills

Supervisory experience

Front desk operations

Communication skills

Multitasking

Education

2-year college degree

4-year degree

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels, LP is seeking an Overnight Operations Manager in New York, NY. The role oversees Front Office operations, ensuring productivity and efficiency in a brand-new Hilton Garden Inn Times Square Central property.

The candidate will supervise front desk and F&B coverage, balance room inventory, and uphold Paramount standards across lobby and mezzanine areas. Excellent communication and multitasking are essential for guest satisfaction and team leadership.