Senior Overnight Front Desk Leader

Highgate; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Highgate Hotels in New York seeks a Senior Overnight Front Office Manager to lead Guest Services, Concierge, and Transportation, ensuring attentive, efficient service and maximizing room revenue.

The role requires strong supervision, exceptional customer service, and proficiency with Windows and MS Office. Long hours and cross-department collaboration are expected in a dynamic hotel environment.

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Excellent customer service skills and a warm demeanor.
• Proficient in Windows and Microsoft Office.
• Able to manage long hours and multitask effectively.

Responsibilities

• Respond to guests' requests, problems, complaints, and incidents promptly and courteously.
• Lead and coach Guest Services staff according to Highgate SOPs.
• Manage daily staffing, payroll, and scheduling to optimize productivity.
• Monitor room revenue and occupancy, and review daily status reports.
• Conduct interviews and participate in required MO.D. coverage as scheduled.
• Ensure front office operations adhere to Highgate SOPs and guest service standards.

Skills

Customer service

Supervisory experience

Interpersonal skills

Communication

Education

2-year college degree

4-year college degree

Tools

Windows

Microsoft Office

Job description

Highgate Hotels in New York seeks a Senior Overnight Front Office Manager to lead Guest Services, Concierge, and Transportation, ensuring attentive, efficient service and maximizing room revenue.

The role requires strong supervision, exceptional customer service, and proficiency with Windows and MS Office. Long hours and cross-department collaboration are expected in a dynamic hotel environment.