Night Operations Lead - Guest Services & Safety

Ronald McDonald House Atlanta; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Ronald McDonald House Atlanta seeks a Night Operations Coordinator to manage evening and overnight House operations, ensuring a safe, comfortable environment for guest families, volunteers, and visitors. The role emphasizes accuracy in guest data, collaboration with partners, and clear communication across teams.

The full-time, on-site position requires night coverage from 10:30 p.m. to 8:30 a.m., four 10-hour shifts, with duties ranging from check-ins to emergency response and routine

Qualifications

• College degree and work experience in Human Services or related fields in hospitality, non-profits, healthcare, and social work.
• Experience working with infirm or disabled children and families.
• Demonstrate respect for the privacy and confidentiality of all Guests.
• Excellent communication, organizational, time management, sound judgment, and problem-solving skills.
• Exceptional customer service skills with the ability to interact effectively with families, volunteers, staff, and community members.

Responsibilities

• Support office operations, referrals, room assignments, check-ins/outs, and House activities during shifts.
• Coordinate with hotel partners for overflow lodging when necessary.
• Maintain accurate guest data in Family Registry and other databases.
• Communicate information to staff, Guest families, and volunteers.
• Maintain professional communication with hospital referral staff and respond promptly to inquiries.
• Carry the House emergency phone during night hours and assist with inventory and housekeeping tasks.

Skills

Communication

Customer service

Multitasking

Problem solving

Teamwork

Organization

Calm under pressure

Confidentiality

Education

College degree in Human Services/related field

Tools

Microsoft 365

Database programs

Job description

Ronald McDonald House Atlanta seeks a Night Operations Coordinator to manage evening and overnight House operations, ensuring a safe, comfortable environment for guest families, volunteers, and visitors. The role emphasizes accuracy in guest data, collaboration with partners, and clear communication across teams.

The full-time, on-site position requires night coverage from 10:30 p.m. to 8:30 a.m., four 10-hour shifts, with duties ranging from check-ins to emergency response and routine