Operations & Guest Services Associate (Flexible Shifts)

Ronald McDonald House Southern California; Pasadena (CA); Presencial; USD 23.000 - 32.000; A tiempo parcial

Descripción de la vacante

Ronald McDonald House Southern California in Pasadena is seeking an Operations Associate, Guest Services (GSA) to oversee the house during scheduled shifts, ensure safety, cleanliness and a welcoming atmosphere for families, guests, volunteers and staff. The role supports hospital coordination and adherence to RMHCSC policies.

The position is part-time and requires flexibility to cover evenings, weekends and holidays, with a focus on exceptional guest service and a team-oriented environment.

Formación

• High School diploma or GED required.
• 1–3 years of similar work experience.
• Hotel or hospital experience beneficial.

Responsabilidades

• Welcome and assist guests according to RMHCSC standards and address service needs.
• Ensure safety and security of guests and House during shifts.
• Respond to guest concerns promptly to maintain customer satisfaction.

Conocimientos

Office management

Relationship building

Oral & written communication

Customer service

Professional appearance

Spanish language helpful

Educación

High School diploma or GED

1-3 years experience

Hotel/Hospital experience beneficial

Herramientas

Microsoft Office Suite

Descripción del empleo

Ronald McDonald House Southern California in Pasadena is seeking an Operations Associate, Guest Services (GSA) to oversee the house during scheduled shifts, ensure safety, cleanliness and a welcoming atmosphere for families, guests, volunteers and staff. The role supports hospital coordination and adherence to RMHCSC policies.

The position is part-time and requires flexibility to cover evenings, weekends and holidays, with a focus on exceptional guest service and a team-oriented environment.