Evening Family Services Coordinator

Ronald McDonald House Chicago; Chicago (IL); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Employee Assistance Program

401(k) with employer match

PTO

Job summary

Ronald McDonald House Chicago invites a compassionate Coordinator to join our guest-centered team. This part-time role supports families staying with us, checks guests in and out, and helps with daily operations to keep the House welcoming and safe.

The position requires excellent organization, strong communication, and the ability to work evenings Monday through Friday. You will collaborate with volunteers and staff to coordinate room usage, assist with records, and respond to urgent guest

Qualifications

• Bachelor's degree preferred.
• 2 years related work experience is preferred.
• An equivalent combination of education, training, and/or experience will be considered.
• Must be a self-starter with the ability to multitask and function effectively under pressure.
• Compassionate and caring individual, aligned to our mission and standard of care.
• Demonstrate empathy and the ability to relate to families in crisis.
• Responsible and organized.
• Keen attention to maintaining a clean, safe and comfortable envronment.

Responsibilities

• Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
• Assist with statistics for program by inputting daily occupancy records.
• Ensure all common areas remain clean and supplies are stocked.
• Track guest donations and occupancy rates for monthly reporting purposes.
• If the position includes overnight responsibilities, this role may be required to respond to emergency situations and after-hours pages, including scheduled weekends and holidays, for urgent needs such as unplanned family arrivals, guest medical emergencies, or conflicts requiring law enforcement involvement.
• Encourage adherence to programs guidelines and coordinate a solution when violations occur.
• Utilize our digital guest registry system to create room reservations and track pertinent and appropriate guest information to ensure seamless support throughout their stay
• Assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families
• Complete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents.
• Act as an extension of the Community Engagement team, serving as a lead or co-lead for meal groups, baking groups and activities groups volunteering within programs.
• Provide coverage at Welcome Desk locations as well as other duties in the absence of volunteer support.
• Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.
• Welcome family guests and visitors, providing tours and information.
• Be knowledgeable of the program location security system and features (i.e. key activation, camera operation, etc.).
• Regular participation in meetings and trainings as requested by program leadership.
• Complete all data entry, record keeping, and documentation for the shift.

Skills

Self-starter

Multitask

Empathy

Communication

Organized

Education

Bachelor's degree preferred

2 years related work experience preferred

Equivalent combination of education, training or experience considered

Job description

Ronald McDonald House Chicago invites a compassionate Coordinator to join our guest-centered team. This part-time role supports families staying with us, checks guests in and out, and helps with daily operations to keep the House welcoming and safe.

The position requires excellent organization, strong communication, and the ability to work evenings Monday through Friday. You will collaborate with volunteers and staff to coordinate room usage, assist with records, and respond to urgent guest