Night Operations Department Supervisor

Lowes; Jackson (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Night Operations Department Supervisor to enhance customer service and operational efficiency. This role involves leading a team, ensuring safety standards, and collaborating with various departments to optimize store operations. The ideal candidate will have a strong retail background, leadership experience, and a commitment to continuous improvement. Join a company that values growth and offers opportunities to make a significant impact in a dynamic retail environment.

Qualifications

• 3-5 years of retail experience with supervisory responsibilities.
• Experience in training and developing team members.

Responsibilities

• Lead and enable a team to deliver excellent customer service.
• Conduct safety walks and monitor compliance with safety standards.

Skills

Customer Service

Team Leadership

Retail Operations

Communication

Safety Compliance

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Store Computer Systems

Job description

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Night Operations Department Supervisor, this means:

• Removing barriers, addressing inefficiencies, and enabling staff to delight our customers.
• Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Night Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The role impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating a superior customer shopping experience and maximizing sales and profitability.

To be successful, the Night Operations Department Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine effective methods for meeting service, operations, and safety objectives. Continuous improvement in efficiencies and teaching others the necessary skills are vital. Effective upward communication to keep management informed of concerns, issues, recognitions, and morale is also important.

This role helps keep our store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements.

Additionally, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

Travel Requirements: This role does not require regular travel but may occasionally involve travel for meetings, training, or supporting neighboring stores.

What We're Looking For

• Hourly Full Time: Generally scheduled 39 to 40 hours; additional hours may be required based on store needs.
• Requires working overnight shift.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Must be able to lift at least 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in retail OR 5 years of experience in retail.
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Proficiency in Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• Experience supporting front-end or back-end operations in retail.
• Experience in customer service roles.
• Leadership experience with direct report responsibility.
• Experience in home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience with key carrying roles and manager-on-duty responsibilities.
• Familiarity with store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

If required by state or local regulations, you must obtain a salesperson license within sixty (60) days of employment.

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Lowe’s is an equal opportunity employer and conducts all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other protected category under law.