Night Operations Assistant Manager

WeDriveU; Boston (MA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(k) with 4% employer match

Commuter benefits

PTO / Paid holidays

Employee Assistance Program

Job summary

WeDriveU is seeking an Assistant Operations Manager for the 3rd shift (5:00pm–3:00am) in Boston to ensure seamless dispatch and fleet operations. You will coordinate with client dispatchers, WeDriveU/National Express teams, and the internal Operations group to keep services running at peak performance.

Key duties include cross-functional issue resolution, driver liaison, KPI monitoring, vehicle check-in/out, and supporting audits and training.

Qualifications

• Minimum of 1 year of experience in Operations Management.
• Experience in transportation or fleet operations preferred.
• Knowledge of DMV policies and procedures.
• CDL preferred

Responsibilities

• Coordinate cross-functional with dispatch to resolve on-the-ground issues.
• Be a liaison between management, dispatch, and drivers.
• Support operations in problem solving and audits.
• Help drivers locate and troubleshoot vehicles and software issues.
• Monitor driver performance KPIs and report findings.
• Provide training to drivers as needed.

Skills

Multitasking

Detail-oriented

Excel

Google Suite

Communication

Customer service

Driver liaison

Job description

WeDriveU is seeking an Assistant Operations Manager for the 3rd shift (5:00pm–3:00am) in Boston to ensure seamless dispatch and fleet operations. You will coordinate with client dispatchers, WeDriveU/National Express teams, and the internal Operations group to keep services running at peak performance.

Key duties include cross-functional issue resolution, driver liaison, KPI monitoring, vehicle check-in/out, and supporting audits and training.