3rd-Shift Operations Liaison Lead | Fleet & Transit

WeDriveU; Boston (MA); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

401(k) with employer match

Paid time off

Training and career growth

Paid holidays

Job summary

WeDriveU, Inc. is seeking an Assistant Operations Manager for the 3rd shift in Boston, MA. The role involves coordinating between the Client’s dispatchers, WeDriveU/National Express teams, and internal operations to keep service running at top performance.

The position requires strong communication, problem-solving, and cross-functional collaboration. A minimum of 1 year in operations management and proficiency with Google Suite and Excel are expected.

Qualifications

• Minimum of 1 year of experience in Operations Management.

Responsibilities

• Coordinate with dispatch to resolve on-the-ground issues.
• Be a liaison between management, dispatch, and drivers.
• Support operations in problem solving.
• Help drivers locate and troubleshoot vehicles.
• Help drivers troubleshoot intermittent software issues.
• Check-in new vehicles and prepare for service.
• Check-out vehicles for retirement.
• Support operations team by maintaining employee and vehicle documentation.
• Distribute documentation to drivers and communicate information down the chain.
• Monitor driver performance KPIs and report findings.
• Communicate vehicle maintenance needs to Fleet.
• Co-ordinate vehicle movements and usage.
• Maintain bus hardware and inventory.
• Assist operations and fleet management with monthly and quarterly audits.
• Provide training to drivers (as needed).
• Support the company policy and procedures and work with operations to enforce yard policy and procedures.
• Support the Operations Manager as needed.
• Additional duties and responsibilities may apply

Skills

Multitasking

Attention to detail

Self-motivation

Interpersonal communication

Physical stamina

Tools

Google Suite

Excel

Job description

WeDriveU, Inc. is seeking an Assistant Operations Manager for the 3rd shift in Boston, MA. The role involves coordinating between the Client’s dispatchers, WeDriveU/National Express teams, and internal operations to keep service running at top performance.

The position requires strong communication, problem-solving, and cross-functional collaboration. A minimum of 1 year in operations management and proficiency with Google Suite and Excel are expected.