Operations Supervisor - Transit

WeDriveU; City of Rochester (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, and Life Insurance benefits

Competitive compensation packages

401(k) with 4% employer match

Unlimited PTO

Job summary

A leader in shared mobility solutions is seeking an Operations Supervisor in Rochester, NY. This role involves facilitating communications between dispatchers and the operations team, managing on-the-ground issues, and monitoring driver performance. Candidates should have a high school diploma or GED, a Class B driver license, and strong leadership and organizational skills. The company offers excellent medical benefits, a competitive salary, and opportunities for personal development. Join a diverse and inclusive team dedicated to providing reliable transportation solutions.

Qualifications

• High school diploma or GED required.
• Licensed Class B driver (Passenger and Air brakes endorsement).
• 3 years Supervisor experience in Transportation industry preferred.

Responsibilities

• Work cross-functionally with dispatch.
• Be a liaison between management, dispatch, and drivers.
• Monitor driver performance KPIs.
• Assist operations and fleet management with audits.
• Provide training to drivers.

Skills

Strong working knowledge of Google Workspace

Strong leadership skills

Strong organizational skills

Multi-tasking skills

Ability to provide direction

Education

High school diploma or GED

Licensed Class B driver

Tools

MS Office Software

Transportation related software

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Operations Supervisor will report to the General Manager and is responsible for actively facilitate communications between the dispatchers and the internal Operations Team to ensure the service is running at top notch.

Schedule

Monday–Friday, 1:30 PM to 10:00 PM

Duties and Responsibilities

• Work cross-functional with dispatch to resolve on-the-ground issues.
• Be a liaison between management, dispatch, and drivers.
• Support operations in problem solving.
• Help drivers locate and troubleshoot vehicles.
• Help drivers troubleshoot intermittent software issues.
• Check-in new vehicles and prepare for service.
• Check-out vehicles for retirement.
• Support operations team by maintaining employee and vehicle documentation.
• Distribute documentation to drivers and communicate information down the chain.
• Monitor driver performance KPIs and report findings.
• Communicate vehicle maintenance needs to Fleet.
• Co-ordinate vehicle movements and usage
• Maintain bus hardware and inventory.
• Assist operations and fleet management with monthly and quarterly audits.
• Provide training to drivers (as needed)
• Support the company policy and procedures and work with operations to enforce yard policy and procedures.
• Support the Operations Manager as needed
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands

• Strong working knowledge of Google Workspace and MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
• Strong leadership skills and interpersonal skills
• Strong organizational and group presentation skills
• Well-developed multi-tasking and time management skills
• Ability to provide direction, coaching and mentoring to employees while creating an environment that encourages and values input and feedback
• Ability to respond to unanticipated events to ensure excellence in customer service.

Education and Qualifications

Hard Requirements

• High school diploma or GEDrequired.
• Licensed Class B driver (Passenger and Air brakes endorsement)

Preferred Requirements

• 3 years Supervisor experience in Transportation industry
• Bachelor's degree
• Air brakes certificate

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• Unlimited PTO
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.