Assistant Operations Manager

WeDriveU; Boston (MA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(k) with 4% employer match

Commuter benefits

PTO / Paid holidays

Employee Assistance Program

Job summary

WeDriveU is seeking an Assistant Operations Manager for the 3rd shift (5:00pm–3:00am) in Boston to ensure seamless dispatch and fleet operations. You will coordinate with client dispatchers, WeDriveU/National Express teams, and the internal Operations group to keep services running at peak performance.

Key duties include cross-functional issue resolution, driver liaison, KPI monitoring, vehicle check-in/out, and supporting audits and training.

Qualifications

• Minimum of 1 year of experience in Operations Management.
• Experience in transportation or fleet operations preferred.
• Knowledge of DMV policies and procedures.
• CDL preferred

Responsibilities

• Coordinate cross-functional with dispatch to resolve on-the-ground issues.
• Be a liaison between management, dispatch, and drivers.
• Support operations in problem solving and audits.
• Help drivers locate and troubleshoot vehicles and software issues.
• Monitor driver performance KPIs and report findings.
• Provide training to drivers as needed.

Skills

Multitasking

Detail-oriented

Excel

Google Suite

Communication

Customer service

Driver liaison

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

3rd Shift - 5:00pm - 3:00am

Job Description:

TheAssistant Operations Manager (AOM) will report to the Operations Manager and is responsible for actively facilitate communications between the Client’s dispatchers, the dispatchers at WeDriveU/National Express and the internal Operations Team to ensure the service is running at top notch.

Duties and Responsibilities:

• Work cross-functional with dispatch to resolve on-the-ground issues
• Be a liaison between management, dispatch, and drivers
• Support operations in problem solving
• Help drivers locate and troubleshoot vehicles
• Help drivers troubleshoot intermittent software issues
• Check-in new vehicles and prepare for service
• Check-out vehicles for retirement
• Support operations team by maintaining employee and vehicle documentation
• Distribute documentation to drivers and communicate information down the chain
• Monitor driver performance KPIs and report findings
• Communicate vehicle maintenance needs to Fleet
• Co-ordinate vehicle movements and usage
• Maintain bus hardware and inventory
• Assist operations and fleet management with monthly and quarterly audits
• Provide training to drivers (as needed)
• Support the company policy and procedures and work with operations to enforce yard policy and procedures
• Support the Operations Manager as needed
• Additional duties and responsibilities may apply

Skills Required and Physical Demands:

• Ability to multitask and pay extreme attention to detail
• Self-motivated with the ability to prioritize and problem solve
• Knowledge of Google Suite with intermediate to advanced excel skills
• Outstanding interpersonal and communication skills
• Excellent customer service skills
• Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period
• Additional skills and physical demands may apply

Education and Qualifications:

Hard requirements:

• Minimum of 1 year of experience in Operations Management

Preferred requirements:

• Experience in public or private alternative transportation demand management (TDM)
• Commercial driver’s license (Preferred)
• Knowledge of DMV policies and procedures

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.