Night Operations Admin II: Data, Records & Support

FedEx Corporation; Perrysburg Township (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

FedEx Corporation is seeking a detail-oriented clerical associate to support hub and station operations. You will handle linehaul and records management tasks, address damaged or misaddressed packages, and act as the first point of contact for customer inquiries within a fast-paced environment.

Responsibilities include data entry, reporting, and assisting with audits while maintaining accurate records and timely delivery.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Performs other duties as assigned.
• Additional Quality Assurance/Loss Prevention: Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections; Prioritizes workflow; Ensures scan statuses; Inspects hazardous material damages; Researches missing packages; Reviews loss and damaged claims.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Job description

FedEx Corporation is seeking a detail-oriented clerical associate to support hub and station operations. You will handle linehaul and records management tasks, address damaged or misaddressed packages, and act as the first point of contact for customer inquiries within a fast-paced environment.

Responsibilities include data entry, reporting, and assisting with audits while maintaining accurate records and timely delivery.