Night Member Services Associate - Gym Front Desk

Fort Caroline Fitness, LLC; Jacksonville (FL); Sur place; USD 21 000 - 22 000; Plein temps

Résumé du poste

Taymax Group is seeking a friendly Member Services Representative for our Planet Fitness clubs in Jacksonville, FL. You will greet members and guests, handle front desk duties, sign up new members and assist the Club Manager with cash handling and daily tasks.

The role requires a positive attitude, reliability, and teamwork. Prior customer service experience is preferred and you will contribute to a clean, welcoming Judgement Free Zone environment for members.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsabilités

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Connaissances

Customer service

Communication

Teamwork

Punctuality

Formation

High School diploma/GED

Outils

Basic computer proficiency

Description du poste

Taymax Group is seeking a friendly Member Services Representative for our Planet Fitness clubs in Jacksonville, FL. You will greet members and guests, handle front desk duties, sign up new members and assist the Club Manager with cash handling and daily tasks.

The role requires a positive attitude, reliability, and teamwork. Prior customer service experience is preferred and you will contribute to a clean, welcoming Judgement Free Zone environment for members.