Night Manager

Grand Hyatt Nashville; Nashville (TN); On-site; USD 54,000 - 66,000; Full time

Job summary

Grand Hyatt Nashville is seeking a Night Manager to oversee overnight hotel operations, ensuring a safe, secure, and welcoming environment for guests. You will supervise the Night Audit and Front Office teams and act as Manager on Duty, addressing guest needs and ensuring brand standards are met.

In this role you will lead nightly operations, perform financial reconciliation, communicate essential updates to morning management, and maintain exceptional service while working overnights, weekends,

Qualifications

• Minimum 1 year of experience in hotel Front Office, Night Audit, or a related hospitality role.
• Previous supervisory or leadership experience preferred.
• Night Audit experience preferred.
• Strong understanding of Front Office operations and hotel financial procedures.
• Ability to work overnight shifts independently and effectively.

Responsibilities

• Oversee overnight hotel operations and serve as the Manager on Duty, ensuring a safe, secure, and welcoming environment.
• Supervise, support, and provide guidance to Night Auditors and overnight Front Office team members.
• Oversee Night Audit procedures, including daily financial reconciliation, reporting, and accuracy of hotel transactions.
• Respond to guest needs, concerns, and service recovery opportunities while maintaining exceptional service standards.
• Conduct overnight property walks, address operational concerns, and communicate important updates to the morning management team.
• Other duties as assigned.

Skills

leadership

communication

attention to detail

independent work

problem solving

overnight shifts

weekends and holidays

Education

High school diploma

Hospitality coursework or certification preferred

Job description

Division Grand Hyatt Nashville

The Night Manager is responsible for overseeing overnight hotel operations, ensuring a seamless guest experience, maintaining service and brand standards, and providing leadership and support to the Front Office and Night Audit teams. This role serves as the Manager on Duty overnight, addressing guest needs, resolving operational issues, and ensuring the hotel is secure and prepared for the following day.

How You'll Shape The Experience & Future

• Oversee overnight hotel operations and serve as the Manager on Duty, ensuring a safe, secure, and welcoming environment.
• Supervise, support, and provide guidance to Night Auditors and overnight Front Office team members.
• Oversee Night Audit procedures, including daily financial reconciliation, reporting, and accuracy of hotel transactions.
• Respond to guest needs, concerns, and service recovery opportunities while maintaining exceptional service standards.
• Conduct overnight property walks, address operational concerns, and communicate important updates to the morning management team.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team management skills within a hotel or hospitality environment.
• Excellent communication and interpersonal skills with a guest-focused mindset.
• Strong attention to detail and organizational skills, particularly with financial and operational responsibilities.
• Ability to work independently, make sound decisions, and resolve issues calmly under pressure.
• Flexibility and dependability to work overnight shifts, weekends, and holidays as needed.

Professional Experience

• Minimum 1 year of experience in hotel Front Office, Night Audit, or a related hospitality role.
• Previous supervisory or leadership experience preferred.
• Night Audit experience preferred.
• Strong understanding of Front Office operations and hotel financial procedures.
• Ability to work overnight shifts independently and effectively.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Additional coursework or certification in hospitality or a related field preferred.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hotel discounts
• Paid vacation & sick time
• Free parking

Pay Rate: $60,000 Annually

Position Requirements

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.