Night Logistics & Customer Service Specialist

Sugaright (Division of CSC Sugar); Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Sugaright (Division of CSC Sugar) is seeking a Customer Service Representative/Logistics Coordinator for a night shift at our plant facility. You will manage customer delivery statuses, coordinate with inventory and plant teams, and ensure orders align with shifting production schedules.

English fluency is required; Spanish skills are a plus. The role involves extensive communication, data entry in Excel, and handling paperwork for deliveries.

Qualifications

• Three years in a customer service role, shipping/Bills of Lading experience preferred.
• Must read and write reports and business correspondence.
• English fluency required; Spanish helpful.

Responsibilities

• Provide timely and accurate information regarding customer delivery status to customers and plant management staff.
• Coordinate with Inventory staff and Plant Management to meet orders on a changing schedule.
• Maintain accurate and timely production and delivery schedules to meet customer needs.
• Provide data to management as requested and prepare required paperwork for product deliveries.
• Offer feedback on service failures or customer concerns and strive to exceed expectations.
• Backup support if Customer Service representative is unavailable.

Skills

Customer service

Logistics coordination

Communication skills

Spanish (optional)

Education

High School diploma

Some college coursework

Tools

Microsoft Office Suite

Excel

PowerPoint

Access

Job description

Sugaright (Division of CSC Sugar) is seeking a Customer Service Representative/Logistics Coordinator for a night shift at our plant facility. You will manage customer delivery statuses, coordinate with inventory and plant teams, and ensure orders align with shifting production schedules.

English fluency is required; Spanish skills are a plus. The role involves extensive communication, data entry in Excel, and handling paperwork for deliveries.