Customer-Focused Logistics Coordinator

Sugaright (Division of CSC Sugar); Dallas (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Sugaright (Division of CSC Sugar) is seeking a Customer Service Representative to ensure effective service for internal and external Sugaright Refining Services customers. You will maintain strong communication with customer representatives and Sugaright plant staff, and coordinate with Inventory and Plant Management to meet changing schedules and delivery needs.

The role requires strong English communication, a High School diploma or equivalent, and at least three years in customer service,

Qualifications

• High School diploma or equivalent required; some college coursework desired.
• Minimum three years in a Customer Service role, ideally with Shipping/Bills of Lading experience.
• English fluency required; bi-lingual Spanish fluency could be helpful.
• Excellent communication skills, both verbal and written; ability to read and write reports and business correspondence.

Responsibilities

• Provide timely and accurate information regarding customer delivery status to customers and plant management staff.
• Work closely with the Inventory staff and Plant Management and Supervision to ensure all orders on a constantly changing schedule are met.
• Maintain accurate and timely schedules to ensure production needs and customer needs are met.
• Provide accurate and timely data to other company management as requested.
• Create all required paperwork and forms for product deliveries to customers.
• Provide timely feedback to company management regarding service failures or customer concerns.
• Strive to meet and exceed each customer’s service expectations.
• Perform other duties as assigned.
• If Customer Service Representative is not available, then the Customer Service Manager will be the backup.

Skills

Customer service

Communication

MS Office

Excel

Education

High School diploma or equivalent

Some college coursework desired

Tools

Microsoft Office Suite

Excel

PowerPoint

Access

Job description

Sugaright (Division of CSC Sugar) is seeking a Customer Service Representative to ensure effective service for internal and external Sugaright Refining Services customers. You will maintain strong communication with customer representatives and Sugaright plant staff, and coordinate with Inventory and Plant Management to meet changing schedules and delivery needs.

The role requires strong English communication, a High School diploma or equivalent, and at least three years in customer service,