Night Shift Logistics & Customer Care Specialist

CSC Sugar Refining Services LLC; Cincinnati (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Sugaright Refining Services is seeking a Customer Service Representative/Logistics Coordinator for a 3rd shift at our Plant Facility. The role emphasizes delivering timely delivery information, coordinating with inventory and plant teams, and maintaining schedules to satisfy production and customer needs.

Candidates should have a minimum of three years in customer service, with shipping/Bills of Lading experience preferred and strong English communication skills.

Qualifications

• High School diploma or equivalent required.
• Some college coursework desired.
• Minimum three years in a Customer Service role.
• Experience with Shipping/Bills of Lading preferred.

Responsibilities

• Provide timely and accurate information regarding customer delivery status to customers and plant management staff.
• Work closely with Inventory staff and Plant Management to ensure all orders on a changing schedule are met.
• Maintain accurate and timely schedules to meet production and customer needs.
• Provide accurate data to other company management as requested.
• Create all required paperwork and forms for product deliveries to customers.
• Provide timely feedback to management regarding service failures or customer concerns.
• Strive to meet and exceed each customer’s service expectations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Logistics

Education

High School diploma or equivalent

Some college coursework desired

Tools

Microsoft Excel

PowerPoint

Access

Job description

Sugaright Refining Services is seeking a Customer Service Representative/Logistics Coordinator for a 3rd shift at our Plant Facility. The role emphasizes delivering timely delivery information, coordinating with inventory and plant teams, and maintaining schedules to satisfy production and customer needs.

Candidates should have a minimum of three years in customer service, with shipping/Bills of Lading experience preferred and strong English communication skills.