Night-Shift Logistics & Customer Service Rep

CSC Sugar Refining Services LLC; Cincinnati (OH); On-site; USD 28,000 - 39,000; Full time

Job summary

Sugaright Refining Services is seeking a Customer Service Representative/Logistics Coordinator for the plant facility. The role involves supporting internal and external customers, maintaining product knowledge, and ensuring strong communication with plant and management staff.

Responsibilities include tracking delivery status, coordinating with Inventory and Plant Management on changing schedules, and producing required paperwork for deliveries.

Qualifications

• High School diploma or equivalent required, some college coursework desired.
• Minimum three years in Customer Service role, ideally with Shipping/Bills of Lading experience.
• English fluency required; bi-lingual Spanish fluency could be helpful.

Responsibilities

• Provide timely and accurate information regarding customer delivery status to customers and plant management staff.
• Work closely with the Inventory staff and Plant Management and Supervision to ensure all orders on a constantly changing schedule are met.
• Maintain accurate and timely schedules to ensure production needs and customer needs are met.
• Provide accurate and timely data to other company management as requested.
• Create all required paperwork and forms for product deliveries to customers.
• Provide timely feedback to company management regarding service failures or customer concerns.
• Strive to meet and exceed each customer’s service expectations.
• Perform other duties as assigned
• If Customer Service Representative is not available, then the Customer Service Manager will be the backup.

Skills

Customer service

Communication

English fluency

Scheduling

Education

High School Diploma

Some college coursework

Tools

Microsoft Office

Excel

PowerPoint

Access

Job description

Sugaright Refining Services is seeking a Customer Service Representative/Logistics Coordinator for the plant facility. The role involves supporting internal and external customers, maintaining product knowledge, and ensuring strong communication with plant and management staff.

Responsibilities include tracking delivery status, coordinating with Inventory and Plant Management on changing schedules, and producing required paperwork for deliveries.