Night IT Operations Analyst - 12h Incident Response

CVSHealth; Windsor (CT); On-site; USD 29,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement savings options

Paid time off

Wellness programs

Job summary

CVS Health is seeking an IT Operations Specialist for the Command Center Operations team in Windsor, CT. This night-shift role provides a single point of contact for IT incidents, ensuring service continuity across CVS Health environments.

You will engage with alerts, log events, and escalate as needed, delivering professional customer service and documenting resolutions. A bachelor's degree or equivalent experience is required; 40 hours per week.

Qualifications

• 2+ years of information technology experience.
• 2+ years of experience with ServiceNow or similar ITSM tool.
• 2+ years of experience with monitoring tools like AppDynamics, SiteScope or Splunk.

Responsibilities

• Serve as a single point of contact for IT incidents and requests.
• Respond to alerts, document issues, and escalate appropriately.
• Support 12-hour night shift and ensure service continuity.

Skills

IT experience

ServiceNow

Monitoring tools

Education

Bachelor's degree or equivalent experience

Tools

AppDynamics

SiteScope

Splunk

Job description

CVS Health is seeking an IT Operations Specialist for the Command Center Operations team in Windsor, CT. This night-shift role provides a single point of contact for IT incidents, ensuring service continuity across CVS Health environments.

You will engage with alerts, log events, and escalate as needed, delivering professional customer service and documenting resolutions. A bachelor's degree or equivalent experience is required; 40 hours per week.