IT Operations Analyst

CVS Pharmacy; Middletown (CT); On-site; USD 25,485 - 53,478; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings and counseling

Tuition assistance

Flexible work schedules

Job summary

CVS Health is seeking an IT Operations Analyst to join their Command Center Operations team. This role involves resolving technical issues, ensuring service continuity, and providing high-quality support. The ideal candidate will have experience in IT customer service and a desire to learn in a fast-paced environment.

Qualifications

• 1-3 years experience in IT customer service, product support, or production support.
• Expertise in corporate Data Center or Command Center environments preferred.
• Desire to learn to operate and troubleshoot in a Mainframe environment.

Responsibilities

• Provide a single point of contact for resolving technical problems.
• Ensure continuity of service and provide high quality support.
• React quickly and make critical decisions impacting satisfaction.

Skills

IT customer service

Product support

Production support

Troubleshooting

Education

Associates degree or equivalent industry experience

Tools

ServiceNow

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
This IT Operations Analyst role within Command Center Operations (CCO) is to provide a single point of contact for resolving technical problems within the CVS Health environment.

ACCOUNTABILITY: CCO Analysts are responsible for ensuring continuity of service and providing high quality support within committed service levels. This includes guaranteeing that events, incidents, problems, and requests are logged, escalated appropriately, and resolved in the most effective manner.

The Analyst IT Operations Specialist will provide first level engagement in response to alerts throughout the CVS Health environment. They must be able to react quickly and make critical decisions on a regular basis that impact store, corporate, and employee satisfaction.

Required Qualifications
1-3 years experience preferably in IT customer service, product support, or production support.

Preferred Qualifications
Expertise in operating within corporate Data Center and or Command Center environments.

Experience using an IT service management tool such as ServiceNow. Experience or strong desire to learn to operate and troubleshoot in a Mainframe environment.

Education

Associates degree or equivalent industry experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visithttps://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/05/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.