IT Operations Analyst

CVS Health; Windsor (CT); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

CVS Health is seeking an IT Operations Specialist for the Command Center Operations (CCO) in Windsor, CT. This full-time role provides a single point of contact for resolving technical problems in the CVS Health environment, handling alerts, incidents, and requests with adherence to service levels.

The position operates on a rotating night schedule (6pm–6am) with 40 hours per week, requiring strong customer service and quick, decisive action.

Qualifications

• 2+ years of information technology experience.
• 2+ years with ServiceNow or similar ITSM tools.
• 2+ years with monitoring tools such as AppDynamics, SiteScope, or Splunk.
• Willing to work a 12-hour night shift.

Responsibilities

• Provide first-level engagement for alerts across the CVS Health environment.
• Log, escalate, and coordinate resolution of incidents and service requests.
• Ensure adherence to defined service levels and documentation.

Skills

IT experience

ServiceNow/ITSM

Monitoring tools

Night shift readiness

Education

Bachelor’s degree or equivalent experience

Tools

AppDynamics

SiteScope

Splunk

Job description

Position Summary

This IT Operations Specialist role within Command Center Operations (CCO) is to provide a single point of contact for resolving technical problems within the CVS Health environment.

ACCOUNTABILITY: CCO Analysts are responsible for ensuring continuity of service and providing high quality support within committed service levels. This includes guaranteeing that events, incidents, problems, and requests are logged, escalated appropriately, and resolved in the most effective manner.

The Analyst IT Operations Specialist will provide first level engagement in response to alerts throughout the CVS Health environment. They must be able to react quickly and make critical decisions on a regular basis that impact store, corporate, and employee satisfaction.

The Analyst IT Operations Specialist provides prompt, professional customer service following specific guidelines on customer service while ensuring that problems are accurately and promptly addressed, documented, and rectified, using proper follow-up as needed.

This is a night shift position. 6pm - 6AM. Rotating between 3 and 4 days a week.

Required Qualifications

• 2+ years of information technology experience.
• 2 + years of experience with ServiceNow or similar ITSM tool.
• 2+ years of experience with monitoring and network tools such as AppDynamics, SiteScope, Splunk or similar Application Performance Monitoring monitoring tools
• Must be able to work a 12 hour night shift

Preferred Qualifications

• Understanding of the CVS Health IT environment, its departments, and their interdependencies.
• Knowledge of operational and functional accountability of infrastructure, application, and production support.
• Understanding of gathering business impact for major incident outages.

Education

Bachelor's degree or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$21.10 - $44.99

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

• medical coverage
• dental coverage
• vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.