Night Hire Desk Controller

HSS ProService Limited; United States; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday off

Healthcare cashback

Hybrid working

Free onsite gym

Training & development

Perks platform discounts

Holiday buy

Job summary

United States Digital Space LLC is seeking an Operations Coordinator to manage tool hire processes during out-of-hours. You will coordinate hires, extensions, and overnight equipment movements, while acting as the main contact for urgent requests and ETA updates.

You’ll partner with suppliers and internal teams to keep service levels high, monitor KPIs, and ensure accurate CRM records are kept in real time.

Qualifications

• Experience within the tool hire industry
• Strong customer service experience and logistics knowledge
• Excellent communication skills for building lasting relationships

Responsibilities

• Manage hire requests, off-hires, extensions and breakdowns during out-of-hours operations.
• Act as key point of contact for customer enquiries, urgent requests and ETA updates.
• Coordinate equipment movements overnight with suppliers and operational teams.
• Monitor customer KPIs and maintain agreed service levels during the shift.
• Update documentation and CRM records accurately and in real time.
• Identify and resolve issues to minimise disruption and deliver great customer experience.
• Provide detailed handovers to colleagues to ensure seamless continuity between shifts

Skills

Customer service

Logistics knowledge

Communication

Multitasking

Resilience

Conflict management

Job description

United States Digital Space LLC is seeking an Operations Coordinator to manage tool hire processes during out-of-hours. You will coordinate hires, extensions, and overnight equipment movements, while acting as the main contact for urgent requests and ETA updates.

You’ll partner with suppliers and internal teams to keep service levels high, monitor KPIs, and ensure accurate CRM records are kept in real time.