Evening & Overnight Guest Services Specialist

American Public Diplomacy; New York (NY); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Free hostel stays

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Vacation and sick leave

403b with company match

On-the-job training

Growth opportunities

Friendly and inclusive work enviroment

Job summary

Hostelling International USA in New York City is hiring a Guest Services Associate for full-time PM and overnight shifts. The role involves greeting guests, handling reservations, and maintaining a welcoming atmosphere at the NY hostel.

The position requires a high school diploma or GED, strong communication skills, and willingness to work evenings, weekends, and holidays. Benefits include medical, dental, vision, and a 403b with company match.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred; hospitality experience a plus.
• Ability to speak a second language preferred.
• Excellent communication and cash handling accuracy.
• Able to multitask in a fast-paced setting and work in a team.

Responsibilities

• Welcome and register guests; provide group orientations.
• Handle reservations via phone, email, or online.
• Conduct hostel tours and gather guest feedback.
• Maintain security and safety of guests and staff.
• Manage shift reports, logs and daily paperwork.

Skills

Customer service

Cash handling

Second language

Communication skills

Multitasking

Teamwork

Computer literacy

Evening/weekend availability

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Windows XP

Job description

Hostelling International USA in New York City is hiring a Guest Services Associate for full-time PM and overnight shifts. The role involves greeting guests, handling reservations, and maintaining a welcoming atmosphere at the NY hostel.

The position requires a high school diploma or GED, strong communication skills, and willingness to work evenings, weekends, and holidays. Benefits include medical, dental, vision, and a 403b with company match.