Concierge: Elevate Guests & Travel Perks

Hilton; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off (PTO)

Health & welfare benefits

Retirement plans

Job summary

Hilton in New York is looking for an energetic Concierge to welcome guests, fulfill special requests, and ensure memorable stays. You’ll respond promptly to inquiries, coordinate dining, transportation, and local attractions, and assist VIP guests with seamless check-ins and personalized services.

Excellent communication, a passion for hospitality, and a proactive approach will help you shine. This role offers engaging perks and a pathway to develop within Hilton’s global hotels network.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Skills

Guest relations

Communication

Problem solving

Hospitality mindset

Job description

Hilton in New York is looking for an energetic Concierge to welcome guests, fulfill special requests, and ensure memorable stays. You’ll respond promptly to inquiries, coordinate dining, transportation, and local attractions, and assist VIP guests with seamless check-ins and personalized services.

Excellent communication, a passion for hospitality, and a proactive approach will help you shine. This role offers engaging perks and a pathway to develop within Hilton’s global hotels network.