Night Grocery Customer Experience Specialist

Kroger Co.; Bedford (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger Co. is hiring to create outstanding customer experiences in our department. You will assist the department manager in achieving sales and profit goals while maintaining a safe, clean environment and answering customer questions about products.

The role emphasizes core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities include handling customer inquiries, stocking and labeling products, ensuring freshness, and adhering to safety procedures.

Qualifications

• Minimum: ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.
• Desired: Any retail experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with recommendations.
• Recommend grocery items and inform customers of specials.
• Check product quality, review dates and take action as needed.
• Label, stock and inventory department merchandise and provide fresh products customers ordered.
• Report product ordering/shipping discrepancies.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep logs.
• Support safety programs and report unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents or safety issues.

Skills

Stress management

Math basics

Communication skills

Job description

Kroger Co. is hiring to create outstanding customer experiences in our department. You will assist the department manager in achieving sales and profit goals while maintaining a safe, clean environment and answering customer questions about products.

The role emphasizes core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities include handling customer inquiries, stocking and labeling products, ensuring freshness, and adhering to safety procedures.