Grocery Stock Specialist - Customer-First Experience

Kroger Co.; North Las Vegas (NV); On-site; USD 19,000 - 22,000; Full time

Job summary

Kroger Co. in the United States is seeking a friendly, customer-focused team member to contribute to outstanding service in the department.

You will assist the department manager in achieving sales and profit goals and maintain a clean, safe environment that invites customers to return. Responsibilities include answering product questions, stocking and labeling merchandise, monitoring freshness and dates, and upholding food safety and company safety standards.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Must be 18 or older.
• Must be able to meet the minimum physical demands of the position.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Adhere to all local, state and federal health and civil code regulations.
• Assist with building displays in accordance with company standards.
• Observe scheduled shift operating hours.
• Assist with breaking down loads and stocking assigned sections.
• Ensure product is stocked quickly and efficiently to ensure product quality.
• Keep refrigerated coolers, store shelves, and other displays fully stocked and conditioned at all times according to tag allocation or department standards.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Stress management

Communication skills

Basic math

Age 18+

Education

High school diploma or equivalent

Job description

Kroger Co. in the United States is seeking a friendly, customer-focused team member to contribute to outstanding service in the department.

You will assist the department manager in achieving sales and profit goals and maintain a clean, safe environment that invites customers to return. Responsibilities include answering product questions, stocking and labeling merchandise, monitoring freshness and dates, and upholding food safety and company safety standards.