Grocery Customer Experience Specialist

Kroger Co.; Alvin (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Kroger Co. is seeking a Grocery Clerk to deliver excellent customer service, help shoppers find items, and maintain a clean, safe department. You will assist with stocking, pricing, and responding to customer inquiries, while following safety guidelines and company policies to ensure a positive shopping experience.

The role emphasizes teamwork, reliability, and the ability to handle high-paced periods, with attention to product knowledge and customer satisfaction.

Qualifications

• Customer service skills essential for helping shoppers.
• Clear, respectful communication with customers and team members.
• Ability to perform basic arithmetic for handling transactions and inventory.

Responsibilities

• Assist customers in finding items and answering questions.
• Inform customers about specials and recommended items.
• Check product quality and sell-by dates; take action as needed.
• Provide fresh and non-perishable groceries as ordered.
• Label, stock, and maintain department merchandise.
• Notify manager of ordering/shipping discrepancies.
• Stay updated on current ads and promotions.
• Follow food safety regulations and temperature controls.
• Know products well to answer questions and make suggestions.
• Create welcoming environment for customers throughout the store.
• Operate safely and report hazards or accidents promptly.
• Work cooperatively in fast-paced or stressful settings.

Skills

Customer service

Effective communication

Basic math skills

Job description

Kroger Co. is seeking a Grocery Clerk to deliver excellent customer service, help shoppers find items, and maintain a clean, safe department. You will assist with stocking, pricing, and responding to customer inquiries, while following safety guidelines and company policies to ensure a positive shopping experience.

The role emphasizes teamwork, reliability, and the ability to handle high-paced periods, with attention to product knowledge and customer satisfaction.