Night Front Desk Specialist - Guest Service & Operations

Hilton Garden Inn Media; Media (Delaware County); On-site; USD 19,000 - 28,000; Full time

Job summary

Rocking Chair Hospitality in Media, PA is seeking a Night Auditor to support front desk operations during evening and overnight shifts, ensuring smooth check-in/out and guest satisfaction. The role requires attention to detail, strong communication, and proficiency with Microsoft Office; previous hotel experience is preferred, and weekend availability is required.

You will balance cash, post charges, handle wake-up calls, monitor room availability, and coordinate with maintenance and management

Qualifications

• Previous hotel experience preferred.
• Must be able to work weekends and holidays.
• Previous customer service experience required.
• Proficient in Microsoft Office.

Responsibilities

• Assist guests at the front desk courteously and professionally.
• Check guests in and out efficiently.
• Post guest charges and collect payment.
• Handle guest mail/packages and communicate receipt.
• Be knowledgeable of Hilton Honors program and promotions.
• Balance cash and credit card transactions each shift.
• Log maintenance and guest requests for management.

Skills

Customer service

Microsoft Office

Weekend availability

Attention to detail

Communication skills

Job description

Rocking Chair Hospitality in Media, PA is seeking a Night Auditor to support front desk operations during evening and overnight shifts, ensuring smooth check-in/out and guest satisfaction. The role requires attention to detail, strong communication, and proficiency with Microsoft Office; previous hotel experience is preferred, and weekend availability is required.

You will balance cash, post charges, handle wake-up calls, monitor room availability, and coordinate with maintenance and management