Night Auditor

Hilton Garden Inn Media; Media (Delaware County); On-site; USD 19,000 - 28,000; Full time

Job summary

Rocking Chair Hospitality in Media, PA is seeking a Night Auditor to support front desk operations during evening and overnight shifts, ensuring smooth check-in/out and guest satisfaction. The role requires attention to detail, strong communication, and proficiency with Microsoft Office; previous hotel experience is preferred, and weekend availability is required.

You will balance cash, post charges, handle wake-up calls, monitor room availability, and coordinate with maintenance and management

Qualifications

• Previous hotel experience preferred.
• Must be able to work weekends and holidays.
• Previous customer service experience required.
• Proficient in Microsoft Office.

Responsibilities

• Assist guests at the front desk courteously and professionally.
• Check guests in and out efficiently.
• Post guest charges and collect payment.
• Handle guest mail/packages and communicate receipt.
• Be knowledgeable of Hilton Honors program and promotions.
• Balance cash and credit card transactions each shift.
• Log maintenance and guest requests for management.

Skills

Customer service

Microsoft Office

Weekend availability

Attention to detail

Communication skills

Job description

Job Description: Night Auditor

Rocking Chair Hospitality is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.

Essential Job Functions

• To assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality


• Promptly and effectively deal with guest complaints and requests


• Check guests in and out efficiently and in a friendly manner


• Post guest charges and compute guest bill and collect payment


• Handle guest mail/packages by making sure it is communicated to guest they receive their items


• Be very knowledgeable of Hilton Honors program and promotions


• Develop a thorough knowledge of hotel staff, room locations, room rates, surrounding area


• Block rooms and handle special requests


• Monitor room availability


• Handle safe deposits by guests per established procedures


• Keep lobby and desk area clean and presentable


• Have a thorough knowledge of emergency and security procedures


• Offer and properly handle requests for wake up calls


• Know how to clean guest rooms to standards


• Open and close shift and making cash drops


• Ensure all credit cards and cash are balanced throughout each shift


• Communicate with incoming staff and management by logging pertinent information


• Keep maintenance informed of all maintenance needs


• Must wear proper uniform at all times


• Be able to move luggage or packages weighing up to 40 pounds


• Employee must have reliable transportation and able to work weekends and holidays


• Preform other duties requested per management

Position Requirements

• Previous hotel experience is preferred


• Must be able to work weekends and holidays


• Previous customer service experience required


• Proficient in use of Microsoft Office

Source: Hospitality Online