Night Auditor

Courtyard Philadelphia Springfield; Springfield Township (Delaware County); On-site; USD 21,000 - 25,000; Full time

Job summary

Rocking Chair Hospitality is seeking a detail-oriented front desk professional to provide courteous, professional service to guests. You will check guests in and out, post charges, handle wake-up calls, and communicate guest needs to housekeeping and management.

The role requires a positive attitude, reliability, and the ability to stand for extended periods, with weekend and holiday availability. Prior hotel or customer service experience and proficiency with Microsoft Office are preferred.

Qualifications

• Previous hotel experience preferred.
• Previous customer service experience required.
• Proficient in Microsoft Office.

Responsibilities

• Assist guests efficiently, courteously, and professionally in all front desk standards of service.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill and collect payment.
• Handle guest mail/packages and communicate with guests about receipt of items.
• Be knowledgeable of rewards program and promotions.
• Develop knowledge of hotel staff, room locations, rates, and area.
• Block rooms and handle special requests.
• Monitor room availability and assist with check-in logic.
• Handle safe deposits and balance cash throughout shifts.
• Communicate with incoming staff and management by logging pertinent information.

Skills

Customer service

Front desk

Guest services

Tools

Microsoft Office

Job description

Rocking Chair Hospitality is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.

Essential Job Functions

• To assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality
• Promptly and effectively deal with guest complaints and requests
• Check guests in and out efficiently and in a friendly manner
• Post guest charges and compute guest bill and collect payment
• Handle guest mail/packages by making sure it is communicated to guest they receive their items
• Be very knowledgeable of Marriott Rewards program and promotions
• Develop a thorough knowledge of hotel staff, room locations, room rates, surrounding area
• Block rooms and handle special requests
• Monitor room availability
• Handle safe deposits by guests per established procedures
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Offer and properly handle requests for wake up calls
• Know how to clean guest rooms to standards
• Open and close shift and making cash drops
• Ensure all credit cards and cash are balanced throughout each shift
• Communicate with incoming staff and management by logging pertinent information
• Keep maintenance informed of all maintenance needs
• Must wear proper uniform at all times
• Be able to move luggage or packages weighing up to 40 pounds
• Employee must have reliable transportation and able to work weekends and holidays
• Preform other duties requested per management

Position Requirements

• Previous hotel experience is preferred
• Must be able to work weekends and holidays
• Previous customer service experience required
• Proficient in use of Microsoft Office

Work Environment and Context

• Work schedule varies and includes working on holidays, weekends.
• Required to stand for extended periods, lift up to 10 pounds

Source: Hospitality Online