Night Front Desk & Guest Experience Specialist

Palette Hotels; North Strabane Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Palette Hotels in Pennsylvania is seeking a Night Auditor to join our team. You will register guests and assign rooms, confirm phone and online reservations, and help ensure smooth nightly operations at the front desk.

You will respond to guest needs, collect payments, keep occupancy records, and share relevant information with other departments. Palette Hotels emphasizes competitive salaries and comprehensive benefits within a supportive team culture.

Qualifications

• Experience in customer service, front desk, or related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Guest relations

Organizational skills

Communication skills

Job description

Palette Hotels in Pennsylvania is seeking a Night Auditor to join our team. You will register guests and assign rooms, confirm phone and online reservations, and help ensure smooth nightly operations at the front desk.

You will respond to guest needs, collect payments, keep occupancy records, and share relevant information with other departments. Palette Hotels emphasizes competitive salaries and comprehensive benefits within a supportive team culture.