Night Front Desk Specialist — 24/7 Guest Experience

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Tuition assistance

Room discounts

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises in Charlotte, NC seeks a Night Auditor to assist guests during the overnight shift at the front desk. You will process transactions, balance the day, handle reservations, and ensure safety while monitoring for weather issues and unusual activity.

Ideal candidates are service-minded, work well independently, and take pride in accuracy and guest satisfaction. We offer a strong team culture, competitive wages, and benefit options for full-time associates.

Qualifications

• Front desk customer service mindset.
• Ability to work overnight hours.

Responsibilities

• Process credit card transactions and other charges for the day.
• Handle phone system, transfers, and reservations.
• Verify, balance and review room availability.
• Perform check-in and check-out procedures.
• Administer guest payment policies and check for errors.
• Prepare folios for departing guests in the morning.
• Maintain lobby appearance and assist with AM breakfast setup.

Job description

Concord Hospitality Enterprises in Charlotte, NC seeks a Night Auditor to assist guests during the overnight shift at the front desk. You will process transactions, balance the day, handle reservations, and ensure safety while monitoring for weather issues and unusual activity.

Ideal candidates are service-minded, work well independently, and take pride in accuracy and guest satisfaction. We offer a strong team culture, competitive wages, and benefit options for full-time associates.