Night Front Desk Receptionist - Luxury Ogunquit Resort

The Nagler Group; Cape Neddick (ME); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Life insurance

Long-term disability

401(k) with company match

Employee discounts

Job summary

The Nagler Group partners with a luxury resort in Ogunquit, ME to hire an Overnight Front Desk Receptionist. This full-time, year-round position offers a competitive benefits package and the chance to work at a premier Maine destination.

Responsibilities include checking guests in and out during overnight hours, delivering warm, professional service, handling requests and emergencies, promoting hotel amenities, and processing reservations and payments with careful attention to detail.

Qualifications

• Previous customer service or reception experience required; hospitality experience is a strong plus.
• Polished, professional, and friendly demeanor with outstanding communication skills
• Ability to remain calm, resourceful, and composed in high-pressure situations
• Comfortable multitasking and making sound decisions independently during overnight hours
• Strong attention to detail and commitment to providing white-glove customer service

Responsibilities

• Welcome and assist guests checking in and out during overnight hours
• Deliver exceptional customer service while creating a warm and professional guest experience
• Respond to guest requests, concerns, and emergencies with confidence and professionalism
• Promote hotel amenities and provide recommendations to enhance each guest's stay
• Communicate important overnight updates to the appropriate departments to ensure a seamless guest experience
• Accurately process reservations, payments, and guest information while maintaining attention to detail

Skills

Customer service

Reception experience

Communication skills

Calm under pressure

Job description

The Nagler Group partners with a luxury resort in Ogunquit, ME to hire an Overnight Front Desk Receptionist. This full-time, year-round position offers a competitive benefits package and the chance to work at a premier Maine destination.

Responsibilities include checking guests in and out during overnight hours, delivering warm, professional service, handling requests and emergencies, promoting hotel amenities, and processing reservations and payments with careful attention to detail.