Overnight Front Desk & Night Audit Lead

Omni Hotels & Resorts; Washington (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

A luxury resort in New Hampshire seeks a dedicated individual for overnight operations. The role includes overseeing the checking in and out of guests, handling guest issues, and preparing nightly reports while adhering to four-star standards. Candidates should have past experience in a hotel/resort front office, strong customer service skills, and be able to work effectively under pressure. This position requires working the overnight shift and living within 50 miles of the resort.

Qualifications

• High propensity for customer service.
• Previous night audit experience strongly preferred.
• Previous full service hotel/resort front office experience required.
• Ability to clearly communicate verbally and in writing in English.

Responsibilities

• Oversee overnight operations of the hotel.
• Prepare the Daily Report in a timely manner.
• Resolve guest problems diplomatically.
• Ensure proper registration of guests.

Skills

Customer service

Communication

Problem-solving

Time management

Ability to work under pressure

Job description

A luxury resort in New Hampshire seeks a dedicated individual for overnight operations. The role includes overseeing the checking in and out of guests, handling guest issues, and preparing nightly reports while adhering to four-star standards. Candidates should have past experience in a hotel/resort front office, strong customer service skills, and be able to work effectively under pressure. This position requires working the overnight shift and living within 50 miles of the resort.