Night Front Desk & PBX Specialist

Omni Hotels & Resorts; Asheville (NC); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Omni Hotels & Resorts is seeking a Night Auditor/Overnight PBX Operator in Asheville to manage overnight front desk and audit tasks, balance daily postings, and coordinate guest communications. You will operate PBX functions, ensure security of guest information, and support departments with nightly wrap-up communications.

The role requires strong customer service, problem solving, and flexible weekend/holiday availability, with familiarity of systems such as EPITOME and Nucleus.

Qualifications

• Excellent customer service and problem solving skills.
• Must have strong communication, computer and organizational skills.
• Prior guest service experience required, preferably hotel front office experience.
• Must be able to work a variety of shifts, including weekends and holidays. This is an overnight position.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.

Responsabilités

• Preparation of daily reports and distribution as directed.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Conduct back up procedures for Epitome and drop tape nightly.
• Handling Express checkouts ensuring their completion.
• Completion of third shift Night Audit checklist.
• Balancing of daily postings and revenue.
• Ensure adequate communication the following morning to all necessary departments by Wrap-Up emails.
• Be familiar with all front office standards and assist in solving deficiencies.
• To be thoroughly acquainted with PBX Operator duties and related systems.
• Be familiar with local attractions and businesses, and assist guests accordingly.

Connaissances

Customer service

Problem solving

Communication

Computer skills

Organizational skills

Guest service experience

Outils

EPITOME

Nucleus

GoConcierge

Synergy

Vingcard Vision

Two-Way Radio Dispatch

ISD Firepanel

Description du poste

Omni Hotels & Resorts is seeking a Night Auditor/Overnight PBX Operator in Asheville to manage overnight front desk and audit tasks, balance daily postings, and coordinate guest communications. You will operate PBX functions, ensure security of guest information, and support departments with nightly wrap-up communications.

The role requires strong customer service, problem solving, and flexible weekend/holiday availability, with familiarity of systems such as EPITOME and Nucleus.